What should I do if the rented car is scratched? Hot topics and solutions across the network
In the past 10 days, "What to do if a rented car is scratched" has become one of the hot topics on social platforms and search engines. With the increase in demand for self-driving tours and short-term car rentals, the handling process and cost issues after a vehicle scratch have sparked widespread discussion. This article will combine hot content and structured data across the network to provide you with a comprehensive solution.
1. Popular discussion points about car rental scraping incident
| Ranking | Popular topics | Attention Index | Main controversy points |
|---|---|---|---|
| 1 | Insurance claims process | 9.2/10 | The difference between whether to purchase a full insurance |
| 2 | Maintenance cost standard | 8.7/10 | Is the car rental company's fees reasonable? |
| 3 | Personal responsibility determination | 8.5/10 | Is it necessary to compensate for small scratches? |
| 4 | Emergency treatment steps | 8.3/10 | How to collect evidence at the accident site |
2. Standard processing process after car scraping
According to the latest policy summary of major car rental platforms, the processing process can be divided into the following steps:
1.Stop and check now: Stop in a safe area, turn on the double flash lights, and set warning signs.
2.On-site evidence collection: Take close-ups and panoramic photos of scraped parts to record the surrounding environment. It is recommended to shoot videos, including time and place information.
3.Contact the car rental company: Most platforms require reporting within 2 hours. The following is a comparison of customer service response times for major car rental companies:
| Car rental platform | Customer service response time | 24-hour service | Emergency line |
|---|---|---|---|
| Car Rental in China | Average 5 minutes | yes | 400-616-6666 |
| Yihi Car Rental | Average 8 minutes | yes | 400-888-6608 |
| Ctrip car rental | Average 15 minutes | no | Depend on the supplier |
4.Insurance report: If you purchase insurance, you must report the case to the insurance company within 24 hours. Be careful to keep all communication records.
3. Analysis of expenses and insurance coverage
The compensation standards for different insurance plans vary significantly:
| Insurance Type | Coverage | Deductible | Applicable scenarios |
|---|---|---|---|
| Basic insurance | Major accident | 1500-3000 yuan | Slight scratches without compensation |
| Deductible insurance | All losses | 0 yuan | Recommended for beginners to purchase |
| Third-party liability insurance | Loses to others | According to the contract | Required when involved in third parties |
4. Practical tips to avoid high compensation
1.Detailed car verification when picking up: Use your mobile phone to take pictures of the original scratches of the vehicle, paying special attention to vulnerable parts such as bumpers and rearview mirrors.
2.Understand the "Minor Injury Deductible" policy: Some platforms will not hold them accountable for scratches below 5cm, but they need to be confirmed in advance.
3.Consider self-service repair: For slight scratches, you can consult a professional beauty shop. Usually, it can be repaired for 200-500 yuan, which is far lower than the quotation of a car rental company.
4.Dispute handling channels: If you have any objections to the amount of compensation, you can file a complaint and protect your rights through the 12315 platform or the local consumer association.
5. Analysis of hot cases of netizens
The experience shared by a travel blogger caused heated discussion: he slightly scratched the stone pier when renting a car in Yunnan, and did not purchase deductible insurance. He was eventually charged 2,800 yuan of "suspension loss fee". Hidden costs revealed in this case include:
| Cost Type | Calculation method | Controversy point |
|---|---|---|
| Maintenance fee | According to 4S store standards | Is it over-maintenance |
| Outage loss | Daily rent × maintenance days | Actual repair time |
| Depreciation | Repair amount × 20% | Some courts do not support |
Conclusion:Although renting a car is convenient, you need to understand the boundaries of responsibilities in advance. It is recommended that consumers spend 10 minutes carefully inspecting the car when picking up the car, and choose an appropriate insurance plan based on driving skills. Stay calm when encountering disputes and protect your own rights and interests in accordance with the law. The latest data shows that 85% of car rental disputes can be properly resolved through reasonable communication.
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