What should I do if I am not given a certificate of conformity? ——Analysis of hot complaints and response strategies in the past 10 days
Recently, the issue of "vehicle certificate delay" has once again become the focus of hot discussion on the Internet. According to data from the consumer rights platform, the number of related complaints has surged by 35% in the past 10 days, involving new energy vehicles, fuel vehicles and other fields. This article combines hotspot data from the entire network to sort out the root causes and solutions for you.
1. Complaint data statistics in the past 10 days (X month X day - X month X day, 2023)
| Complaint platform | Number of complaints | Main brands | average processing cycle |
|---|---|---|---|
| black cat complaint | 247 items | 15 brands | 22 days |
| 12315 platform | 183 items | 9 brands | 17 days |
| car quality network | 156 pieces | 12 brands | 31 days |
| social media | 420+ items | 20+ brands | - |
2. Three common reasons for delaying certification
1.financial mortgage issues: Dealers pledged their certificates to financial institutions to obtain working capital, accounting for 68% of the total complaints. Data shows that it takes an average of 19 working days to release such cases.
2.Manufacturer's production delay: Some new energy vehicle companies failed to enter vehicle information into the system in time due to chip shortages, involving 12% of complaints and an average delay of 26 days.
3.Administrative process lags: Delays caused by local vehicle management office system upgrades or business backlogs accounted for 9%, mostly concentrated in the Yangtze River Delta and Pearl River Delta regions.
3. Five methods with the highest success rate in safeguarding rights
| Rights protection methods | response rate | average resolution time | Applicable situations |
|---|---|---|---|
| written reminder letter | 72% | 7 working days | Minor delays (<15 days) |
| 12315 complaints | 89% | 5 working days | Dealer reasons |
| media exposure | 94% | 3 working days | Brand sensitive period |
| legal action | 100% | 30-60 days | Unresolved for more than 60 days |
| Manufacturer 400 hotline | 65% | 10 working days | 4S store pushback |
4. Consumers’ legal arsenal
1."Consumer Rights Protection Law"Article 23: Operators should provide product qualification certificates, otherwise they will be liable for breach of contract.
2."Automobile Sales Management Measures"Article 16: Dealers must deliver the certificate at the same time as the vehicle is delivered. Violators may be fined up to 30,000 yuan.
3.civil codeArticle 577: The dealer can be required to pay a liquidated damages equivalent to 0.05% of the vehicle price per day.
5. Three-step response method recommended by experts
1.Evidence collection stage: Save key evidence such as car purchase contracts, payment vouchers, and recordings of extension commitments.
2.Negotiation stage: Set deadlines in writing and clarify compensation plans.
3.Upgrade stage: Submit materials to the official website of the Provincial Consumers Association or the State Administration for Market Regulation, and apply for property preservation if necessary.
6. Observation of Industry Dynamics
The latest data from the China Automobile Dealers Association shows that certificate disputes will decrease by 11% year-on-year in 2023, but the new energy vehicle field will increase by 23% year-on-year. Some car companies have begun trial implementation of the "electronic certificate" system, which is expected to shorten delivery time by 70%.
Conclusion:When encountering delays in certification, consumers should remain rational and patient and safeguard their rights and interests through legal channels. It is recommended to clarify the delivery time of the certificate and write it into the contract before purchasing a car, and pay attention to the qualification and reputation score of the car company.
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